Subject: Sound related issues with Nancy Drew Series games.
All Nancy Drew Series Games
While playing the game, you may experience on of these issues:
- An error is displayed that says your sound settings are being changed.
- No sound plays while playing the game(s).
- Poor sound quality or 'cuts out' while playing
- Sound plays very fast.
Note: Her Interactive has added features to our latest titles which may create issues with sound cards that have previously had no trouble with our older titles.
The sound card drivers installed in your computer may not be completely compatible with Direct X.
Verify that your speakers are properly attached to your computer and adjust your volume.
Verify that your computer display properties are set to High Color 16 bit.
Update your sound card drivers to the latest version:
Check your sound card drivers in Device Manager. To open Device Manager:
Windows XP: Click on Start, then right click on the My Computer icon. Select Properties from the drop down menu. From within the System Properties dialog box, click on the tab labeled Hardware. Select the button labeled Device Manager.
Windows ME, 9x: Right click on the My Computer icon on the desktop, and select Properties from the drop down menu. Click on the Device Manager tab.
A list of installed devices are displayed in this area. Click on the plus sign next to Sound, video and game controllers to view your brand/model of the sound card installed within your computer. WRITE THIS INFORMATION DOWN. You may need this information later to troubleshoot this problem. Verify there is no red x, yellow exclamation mark, or question mark displayed next to this device. If any of these alerts exist, contact your hardware vendor for assistance. If no alerts are displayed, move on to the next step:
Even brand new computers may ship with outdated drivers. Many display, sound or performance issues are resolved by updating your computer's device drivers. It is advisable that you download these drivers directly from the web site of the manufacturer of your hardware instead of the manufacturer of your computer. Refer to the information your wrote down from the previous step and note the make and model of your hardware. Here is an informative page where you can find updated sound card drivers: